Frequently Asked Questions (FAQs)
Have questions? We’ve got answers! Find everything you need to know about shopping with Pakiza Fabric Store.
Ordering & Payment
1.How do I place an order?
Answer: Simply browse our products, add items to your cart, and proceed to checkout. Fill in your shipping details and choose your preferred payment method to complete your order.
2.What payment methods do you accept?
Answer: We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash / EasyPaisa
- Credit/Debit Cards
3.Is it safe to use my credit card on your website?
Answer: Yes, absolutely! All transactions are processed through secure payment gateways. We never store your credit card information.
4.Can I modify or cancel my order?
Answer: Yes, you can modify or cancel your order within 2 hours of placing it. Contact us immediately at info@pakizafabric.store or call us. After processing begins, modifications may not be possible.
Shipping & Delivery
1.Do you ship all over Pakistan?
Answer: Yes! We deliver to all major cities and towns across Pakistan.
2.How long does delivery take?
Answer:
- Major cities (Karachi, Lahore, Islamabad): 2-3 business days
- Other cities: 3-5 business days
- Remote areas: 5-7 business days
3.What are the shipping charges?
Answer:
- Orders above Rs. 6,000: FREE shipping
- Orders below Rs. 6,000: Rs. 200 shipping fee
4.How can I track my order?
Answer: Once your order ships, you’ll receive a tracking number via SMS and email. You can use this to track your package.
5.How can I track my order?
Answer: Once your order ships, you’ll receive a tracking number via SMS and email. You can use this to track your package.
6.What if I’m not available to receive my order?
Answer: Our courier partner will attempt delivery 2-3 times. Please ensure someone is available to receive the package, or you can arrange an alternate delivery time by contacting the courier.
Returns & Exchanges
1.What is your return policy?
Answer: We offer a 7-day return policy from the date of delivery. Items must be unused, unwashed, with original tags attached.
2.How do I return or exchange an item?
Answer: Contact us at info@pakizafabric.store with your order number and reason for return. We’ll provide you with return instructions.
3.When will I receive my refund?
Answer: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
4.Can I exchange for a different size or color?
Answer: Yes! We’ll be happy to exchange your item for a different size or color, subject to availability.
5..Who pays for return shipping? –
Answer: If the product is defective or wrong item sent: We cover return shipping – If you simply changed your mind: Customer pays return shipping
Products & Sizing
1.How do I know what size to order?
Answer: Please refer to our Size Guide page for detailed measurements. If you’re still unsure, contact us and we’ll help you choose the right size.
2.Are the colors accurate in photos?
Answer: We try our best to display accurate colors, but slight variations may occur due to screen settings and lighting during photography.
3.Are your products original/authentic?
Answer: Yes! We guarantee 100% authentic products. All items are sourced from trusted suppliers and manufacturers.
4.Do you have a physical store?
Answer: Currently, we operate online only. This allows us to offer better prices and wider selection.
Account & Membership
1.Do I need to create an account to order?
Answer: No, you can checkout as a guest. However, creating an account helps you track orders and makes future purchases faster.
2.I forgot my password. What should I do?
Answer: Click on “Forgot Password” on the login page and follow the instructions to reset your password.
3.How do I update my account information?
Answer: Log in to your account and go to “My Account” to update your personal information, addresses, and preferences.
General Questions
1.How can I contact customer support?
Answer: You can reach us:
- Email: info@pakizafabric.store
- Phone: [Your Phone Number]
- Contact Form: Visit our Contact page
2.What are your business hours?
Answer: Monday – Saturday: 9:00 AM – 8:00 PM ————— Sunday: 10:00 AM – 6:00 PM
3.Do you offer bulk/wholesale orders?
Answer: Yes! For bulk orders, please contact us directly at info@pakizafabric.store for special pricing.
4.Can I get updates about new arrivals and sales?
Answer: Yes! Subscribe to our newsletter at the bottom of any page to receive updates about new products, exclusive deals, and special offers.
5.Do you have a loyalty program?
Answer: We’re working on launching a loyalty rewards program soon! Stay tuned for updates.
Still Have Questions?
If you didn’t find the answer you were looking for, please don’t hesitate to reach out!
Contact Us:
- Email: info@pakizafabric.store
- Phone: +92326 0267207
- Visit our contact
We’re here to help and typically respond within 24 hours!